At Lorivo, we want you to feel confident with your purchase. If you’re not completely satisfied, you may request a return within 30 days of receiving your order.
This policy applies whether the item is unused, defective, damaged on arrival, or if you simply changed your mind.
To initiate a return, please contact us at support@lorivo.co, and our support team will guide you through the process.
To be eligible for a return:
The item must be unused and in the same condition as received
The product must be returned in its original packaging
Proof of purchase (order number or receipt) is required
Returns sent without prior approval may not be accepted
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds are processed within 7–10 business days
Refunds are issued to the original payment method
Processing times may vary depending on your bank or payment provider
If you haven’t received your refund after 10 business days from approval, please contact us at support@lorivo.co.
Damaged or Defective Items:
Please report any damaged or defective items within 7 days of delivery so we can arrange a replacement or refund.
Return Shipping:
Customers are responsible for return shipping costs unless the item is defective or damaged.
Non-Returnable Items:
Items returned used, without original packaging, or failing inspection may be refused.
Delivery Issues:
Refunds cannot be issued for orders with incorrect addresses provided by the customer.