Refund Policy

Refund Policy

30-Day Return Policy

At Lorivo, we want you to feel confident with your purchase. If you’re not completely satisfied, you may request a return within 30 days of receiving your order.

This policy applies whether the item is unused, defective, damaged on arrival, or if you simply changed your mind.

To initiate a return, please contact us at support@lorivo.co, and our support team will guide you through the process.

Return Eligibility

To be eligible for a return:

  • The item must be unused and in the same condition as received

  • The product must be returned in its original packaging

  • Proof of purchase (order number or receipt) is required

  • Returns sent without prior approval may not be accepted

Refund Process

Once your return is received and inspected, we will notify you of the approval status.

  • Approved refunds are processed within 7–10 business days

  • Refunds are issued to the original payment method

  • Processing times may vary depending on your bank or payment provider

If you haven’t received your refund after 10 business days from approval, please contact us at support@lorivo.co.

Important Notes

  • Damaged or Defective Items:
    Please report any damaged or defective items within 7 days of delivery so we can arrange a replacement or refund.

  • Return Shipping:
    Customers are responsible for return shipping costs unless the item is defective or damaged.

  • Non-Returnable Items:
    Items returned used, without original packaging, or failing inspection may be refused.

  • Delivery Issues:
    Refunds cannot be issued for orders with incorrect addresses provided by the customer.